Fixed Ops Friday w/ Dave Rogers, Tully Williams, Ed Roberts, & Richard Lupo | Daily Dealer Live

Today's show features: - Dave Rogers, Fixed Operations Director at Piazza Management Company - Tully Williams, Fixed Operations Director at The Niello Company - Ed Roberts, COO at Bozard Ford Lincoln - Richard Lupo, Fixed Operations Director at Apple Tree Honda and Acura This episode is brought to you by: Presidio – Today’s episode is brought to you by The Presidio Group, one of the automotive industry’s leading buy-sell advisors. Visit Presidio’s new Research & Reports portal for M&A insights, blue sky multiples, exclusive benchmark data with NCM Associates, dealer sentiment, and analysis of the trends shaping automotive retail at thepresidiogroup.com. [11:48] | First up, Dave Rogers, Fixed Operations Director at Piazza Management Company. Dave's got some sharp thoughts on what's really driving service drive profit — and it's not what most dealers think. You'll want to hear where he says the real money's hiding. [11:48] | Then we bring in Tully Williams, Fixed Operations Director at The Niello Company. Tully's never shy, and today he's got a take on technician retention that might just ruffle a few feathers. Is your pay plan actually costing you your best people? Tully's got the answer. [11:48] | Next, Ed Roberts, COO at Bozard Ford Lincoln. Ed runs one of the most talked-about fixed ops operations in the country — and he's going to tell us the one metric he thinks everybody's obsessing over that actually doesn't matter. Bold claim. We'll put it to him. [11:48] | And rounding things out, Richard Lupo, Fixed Operations Director at Apple Tree Honda and Acura. Richard's sitting on a customer-retention strategy that flips the script on how dealers think about the service lane. What's he doing differently? Stick around and find out. Check out Car Dealership Guy's stuff: CDG Circles ➤ https://cdgcircles.com/ CDG News ➤ https://news.dealershipguy.com/ CDG Jobs ➤ https://jobs.dealershipguy.com/ CDG Recruiting ➤ https://www.cdgrecruiting.com/ My Socials: X ➤ https://www.twitter.com/GuyDealership Instagram ➤ https://www.instagram.com/cardealershipguy/ TikTok ➤ https://www.tiktok.com/@guydealership LinkedIn ➤ https://www.linkedin.com/company/cardealershipguy/ Threads ➤ https://www.threads.net/@cardealershipguy Facebook ➤ https://www.facebook.com/profile.php?id=100077402857683 Everything else ➤ dealershipguy.com

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